Returns Policy

 

SHOO is committed to providing you with total satisfaction. All items purchased from SHOO can be returned within 14 days of purchase, in their original, unused and undamaged condition together with labels still attached and/or in the original packaging where appropriate, together with the Receipt and Returns note, will be accepted for full credit, exchange or refund as you choose.  
Should you need to return any item or items, please send them to the following address:
 
SHOO
169 Brighton Road
Coulsdon
Surrey
CR5 2NH
UNITED KINGDOM


Please return the merchandise in a packaging box to avoid the original box being damaged or marred due to improper shipping. Do not tape or label directly on the shoe boxes themselves.
Please make sure you put the right postage on the box.
We regret that SHOO cannot accept responsibility for misdirected or lost returns. We strongly advise you for your own protection to return goods by first class registered post.
 We are sorry that we cannot accept any returns due to stitching, accessories or soles on shoes coming loose which is often part of normal wear and tear. Applications on shoes like flowers, beads etc are purely decorative and the very nature of usage by children will cause them to fall off however, this will not affect the purpose of the shoes. Scuffed shoes are very common and are due to particular usage by the child and will not be refunded either. We will however endeavour to get them repaired at very reasonable rates.

Faulty Goods
All items are thoroughly inspected prior to dispatch. If a fault occurs within 30 days of purchase (excluding normal wear and tear) you may return the item to us, together with receipt and returns note and will be exchanged at the manager's discretion. Items found to be damaged as a result of customer abuse cannot be replaced or refunded. Please contact us to discuss the defect